Return and Refund Policy
Rest assured that once the item has been confirmed and shipped for delivery, it’s in good condition. A change of mind on the buyer’s part does not entitle his/her a refund or an exchange.
We do not accept returns and replacements, however, we may consider the following: The customer was able to count the number of the ordered items in front of the courier staff and discovered that it’s lacking. Note that the customer needs to cover the return cost if the error is on the customer’s part such as: (1) the customer ordered the wrong size and color. (2) The customer wasn’t able to prepare the payment prior to or upon the delivery.
Return items must be in good condition with its original packaging. We do not accept a return item that is damaged,
worn, washed or altered in any way. We do not accept return items that were sent back by the customer directly
without informing us first. Return shipping charges are non-refundable. Complaints about our product condition will be investigated first, but that doesn’t guarantee a refund unless we are proven liable for any damage. Items must be returned back in good condition before we send a replacement.
We require the customer’s scanned Valid ID, a letter of request for return item, and a photo of the item itself, together with the customer’s selfie prior its return approval. Kindly indicate on the letter of request the reasons for returning the item. Get in touch with our customer service representative through our contact number, Facebook page, or via email. Any return request in the span of 15 days after the delivery won’t be accepted.